The Client
A large, global coffee retailer and distributor
Results that Matter
A team responsible for the professional development of the technology organization wanted to create a cohort-based, experiential learning journey to build a culture of innovation, design thinking, and agility. The learning journey focused on the practices, principles, and mindset that we believed would best deliver a culture of innovation with a focus on human experience. We delivered the proposed sequence, learning objectives, and descriptions for each session. We defined guidelines for the practicum project, coaching support, and delivery management.
How We Did It
We conducted qualitative interviews to understand what the envisioned benefits would be for an investment in this learning journey. From culture change to skill building, we considered the diversity of perspective from stakeholders across the organization and multiple levels of management as we entered into a collaborative design session. We explored how we might best deliver on the aspirations within the constraints. Covering the wall with sticky-notes, as we often do, we explored components of great learning experiences and transformations, the relationship between personal change, team change, and organizational change, and the metrics we might use to know whether this learning journey was delivering on its intended mission. We tested our ideas early in tight collaboration with our sponsor team and incorporated their feedback along the way.