Details
Agenda:
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5:30 - 6:00 PM: Networking and snacks
6:00 - 7:00 PM: Presentation and Q&A
7:00 - 7:30 PM: More networking
7:30 PM: Wrap up and head out
About this presentation:
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Design And the Employee Experience
Using design thinking for customer-facing products and solutions is becoming more common place. Inside organizations however there is still relatively little end-to-end use of this important design approach. Leveraging design to develop the future of work, skills, performance and the overall employee experience offers significant opportunity. After all, the key to terrific customer outcomes starts with the employee experience so let’s put theirs front and center in our design ecosystem!
About Karen Kocher, GM @ Microsoft:
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Chief Talent/Learning/HR Officer
Karen Kocher is a foresight oriented, business-astute executive who solves complex issues, manages polarities, and leverages deep expertise as an influencer, thought leader, and change agent. She brings an exceptional business partner approach with demonstrated leadership credibility across business units and functions in large, global organizations. Karen has held senior human resources, healthcare, and sales leadership roles in insurance, information technology, consulting, and business outsourcing across the US, Europe, and Asia Pacific.
Karen has spearheaded innovative solutions that dovetail with organizational objectives and metric goals including a social/collaborative global portal resulting in greater change agility, and the redesign of a performance management model that increased growth and retention. She has led successful enterprise-wide initiatives linking business strategy with human resources planning while building and developing key capabilities, enhancing organizational culture, and designing and deploying strong leadership development frameworks.
Currently, Karen is the Global General Manager of 21st Century Jobs, Skills and Employability for Microsoft. The emphasis of this role is powering the planet through sustainable individual employability and organizational strategic talent pipelines. Emphasis is on a repeatable, systemic experience used by individuals across the globe resulting in demonstrated and applied future-ready skills and jobs.
Previously, Karen was Chief Learning Officer and Talent Executive for Cigna Corporation, a Fortune 90, $39B global organization where she led leadership effectiveness, learning, organizational development, strategic talent planning, employee insights/engagement, and performance management for 40,000 employees worldwide. Here she conceptualized and took charge of outsourcing human resource activities, successfully enabling Cigna to spend two to three times less than similarly sized organizations and resulting in winning four ATD BEST awards.
Previously, Karen worked for IBM, as Global Content Executive, Software Division, designing and implementing IBM’s social learning product strategy, and as Global Offering Executive, Global Services Division providing general management to IBM’s Advanced and Emerging Technologies Learning Services Segment.
Earlier, Karen was Vice President/P&L Leader, New England Learning Services Business for IKON Office Solutions. She started her career with Aetna as a Medical Containment Specialist, promoted four times into risk management, information technology and sales roles.
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Thanks to our sponsors Navicet www.navicet.com and Starbucks www.starbucks.com !